15 Feb, 2018

What's not to like about Portugal?

It seems that Portugal has often been overshadowed by its larger Iberian neighbour, Spain.

However, over the last few years, the country's tourism and hospitality sector has...

13 Feb, 2018

How much is an 'influencer' worth?

The growth of social media as a promotional tool has given rise to a new profession, that of the 'influencer'.

These are bloggers who are self-proclaimed 'experts'

8 Feb, 2018

From Studio 54 to PUBLIC

Ian Schrager can rightfully claim to be the guru of the boutique lifestyle hotel concept.

Along with Anouska Hempel, who founded the Blakes Hotel in London in 1978, Schrager...

18 Jan, 2018

Can a hotel room be smart?

Can a hotel room be smart?

The big chains seem to think so, as several of them are working to create rooms packed with electronic gadgetry that supposedly will put guests "in...

11 Jan, 2018

Tiny rooms in great locations

We've all heard about how hotel rooms are getting smaller- particularly in the properties of some of the newer millennial-focused brands launched by the major chains.

4 Jan, 2018

Accor wants to attract locals

Last February Accorhotels' CEO, S√©bastien Bazin, announced the creation of the AccorLocal concept.  

Now finally, in late November, the chain has formally launched AccorLocal...

28 Dec, 2017

Getting rid of the Trump name!

When I visited Washington DC last May, I contacted the Trump International Hotel on Pennsylvania Avenue just down the street from the White House to enquire if I, as a...

21 Dec, 2017

How is loyalty evolving?

Achieving customer loyalty is the Holy Grail of hoteliers.

Repeat customers are particularly valuable

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