11 Jan, 2018

Tiny rooms in great locations

We've all heard about how hotel rooms are getting smaller- particularly in the properties of some of the newer millennial-focused brands launched by the major chains.

4 Jan, 2018

Accor wants to attract locals

Last February Accorhotels' CEO, S√©bastien Bazin, announced the creation of the AccorLocal concept.  

Now finally, in late November, the chain has formally launched AccorLocal...

28 Dec, 2017

Getting rid of the Trump name!

When I visited Washington DC last May, I contacted the Trump International Hotel on Pennsylvania Avenue just down the street from the White House to enquire if I, as a...

21 Dec, 2017

How is loyalty evolving?

Achieving customer loyalty is the Holy Grail of hoteliers.

Repeat customers are particularly valuable

14 Dec, 2017

Who owns Swiss hotel schools?

It may come as a surprise to many, but most Swiss hotel schools are the property of private for-profit entities.

Meanwhile, SSTH

30 Nov, 2017

Is TripAdvisor suppressing some 'inconvenient truths'?

Since its beginning in 2000, TripAdvisor has grown to be one of the world's biggest online travel platforms.

It began as

23 Nov, 2017

Wedding planning goes digital

Weddings are big business for the hotel sector, but one of the problems has been how can a hotel target the right customer base?

16 Nov, 2017

An intriguing brand

Although Interstate Hotels & Resorts is the 19th largest hotel company in the world measured by rooms and is ranked 9th by total hotels under management, few people outside of...

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