When I visited Washington DC last May, I contacted the Trump International Hotel on Pennsylvania Avenue just down the street from the White House to enquire if I, as a...
Achieving customer loyalty is the Holy Grail of hoteliers.
Repeat customers are particularly valuable
It may come as a surprise to many, but most Swiss hotel schools are the property of private for-profit entities.
Since its beginning in 2000, TripAdvisor has grown to be one of the world's biggest online travel platforms.
It began as
Weddings are big business for the hotel sector, but one of the problems has been how can a hotel target the right customer base?